View your water and sewer bill
We offer many ways to pay your
water and sewer bill.
Residential Rates: Water and Sewer bills are sent bi-monthly and are based on usage measured in 1,000 gallon increments.
Commercial Rates: Most commercial customers are billed bi-monthly. Charges are based on usage measured in 1,000 gallon increments.
Call (804) 365-6024.
Fill out our
To be considered for a leak credit, complete a
leak report and send it to Public Utilities.
A flushing sign posted in your neighborhood means our crews will be flushing water lines in the area as part of the Department's ongoing maintenance program. The sign will be posted 1 to 2 days prior to the start of flushing. Depending on the size of the area, flushing may take for 1 to 3 weeks to complete. Please contact Public Utilities at (804) 365-6024 if you have questions.
Backflow preventers are devices on your water line that prevent water from moving backwards, preventing possible contamination. It is required that each home has:
Water quality reports tell you where your water comes from and what our tests show about its quality. They are updated once a year.
Contact a private sewer handler to have your
septic tank pumped out every five years.
Public Utilities can test your water for e-coli and coliform. Visit our office from 8:30 a.m. to 5:00 p.m. at 7516 County Complex Road, Hanover, VA 23069 to pick up a sampling packet and instructions. There is a fee for this service.
Utility Bill Bank Draft
Utility E-Notification Enrollment Form
Water Leak Report